Shipping policy

Last updated: Jan 1, 2026

Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be produced and shipped.

Order Processing & Production Time

All of our products are made to order. This means each item is printed specifically for you after your order is placed.

  • Production time: Typically 2–5 business days

  • Orders are processed Monday–Friday (excluding holidays)

  • Once production is complete, your order is handed off to our shipping carrier

Because items are made on demand, orders cannot be modified or canceled once production has begun.

Shipping Method & Delivery Time (U.S. Only)

We currently offer standard shipping within the United States.

  • Estimated shipping time: 3–7 business days

  • Total estimated delivery time: 5–12 business days (production + shipping)

Delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • The number of items in your order

  • Product type and weight

  • Destination

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update after shipment.

Shipping Address Accuracy

Please double-check your shipping address before completing your order.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided at checkout

  • Packages marked as delivered by the carrier but not received

If a package is returned due to an address error, reshipping costs may apply.

Lost or Delayed Packages

If your order appears to be lost or significantly delayed:

  • Contact us within 30 days of the estimated delivery date

  • We’ll work with the carrier and our fulfillment partner to resolve the issue

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the issue

Eligible issues will be replaced at no additional cost.

International Shipping

At this time, we only ship within the United States.

Questions?

If you have any questions about shipping, feel free to contact us at: support@bunnyhopdesigns.com.